API
A low-latency automation layer for customer conversations.
Use Nexiotel as the orchestration layer between SMS, WhatsApp, voice calls, AI models, and the systems that run your business.
POST /v1/conversations/route
{
"channel": "voice",
"intent": "book_demo",
"latency_budget_ms": 250,
"crm": "hubspot"
}Connect
Attach Nexiotel to your forms, sheets, calendar, product API, CRM, warehouse, or internal webhook surface.
Orchestrate
Route intent through model, compliance, channel, and business-rule layers before acting.
Sync
Write transcripts, summaries, lead scores, tasks, and revenue events back to your stack.
Integration use cases
Connect AI conversations to the systems that run your business.
The API layer is designed for real operations: every message, call, intent, and handoff can become structured data that your team can use.
Sales and business systems
Create leads, update stages, assign owners, add call summaries, schedule tasks, and push qualification scores into HubSpot, Salesforce, Zoho, or a custom CRM.
Support and operations tools
Route support issues into ticketing tools, notify teams in Slack or email, trigger approval workflows, and keep operational logs attached to the customer record.
Analytics and data warehouse
Send conversation events, response times, outcomes, sentiment, revenue attribution, and agent QA signals to dashboards or warehouse destinations.
Latency budgets
Define response-time ceilings per channel and route work to the model stack that can meet them.
Guardrail webhooks
Approve risky actions, validate consent, or block prohibited requests before an agent responds.
Event design
Useful automation needs clean event history.
Nexiotel structures every important moment so teams can audit quality, measure conversion, debug workflows, and build reliable dashboards after launch.
Trust and architecture
Built for serious automation teams.
Multi-model support
Route work across premium LLMs, voice stacks, and fallback models per workflow.
SOC2-ready controls
Audit logs, scoped secrets, retention policies, and approval trails for regulated teams.
Global carrier routing
Dynamic route selection for SMS, voice, and WhatsApp quality across regions.
Analytics pipeline
Conversation events stream into dashboards, warehouses, and CRM revenue reports.
CRM-native actions
Trigger HubSpot, Salesforce, Shopify, or custom API updates directly from AI intent.
Latency observability
Monitor token, speech, carrier, and webhook timing before customers feel friction.
Consent governance
Built-in opt-out, quiet hours, DNC checks, and channel-level permission logic.
Composable playbooks
Reusable prompts, guardrails, and business rules per location, product, or segment.
Realtime sync layer
Keep agent memory fresh with inventory, billing, calendars, and first-party data.